• “Company”, “We”, “Us”: Rentifyr Technologies LLP, a limited liability partnership registered in India.
• “Website”:https://delhijaipurtaxi.com/ and any related booking channels (phone, WhatsApp, email).
• “Customer”, “You”: the person who makes a booking, and any passengers travelling on that booking.
• “Vehicle”: the commercially registered taxi provided by us or our partner operators, with a driver.
• “Driver”: the professional chauffeur assigned to your trip.
• “Booking Confirmation”: the confirmation sent by SMS, WhatsApp or email with trip details, vehicle type and fare.
• “Trip”: the journey booked, including Delhi to Jaipur, Jaipur to Delhi, airport transfers, or city pickup and drop.
• “Applicable Law”: the Motor Vehicles Act, 1988, the rules made under it, and all other laws of India that apply.

2. Our Services

We provide chauffeur-driven taxi services between Delhi and Jaipur in both directions, including:

• Delhi to Jaipur and Jaipur to Delhi one-way and round-trip taxis
• Pickup and drop at Delhi Airport (IGI) and Jaipur Airport
• Doorstep pickup and drop within Delhi NCR and Jaipur
• Hotel and railway station transfers
• Local sightseeing in Jaipur

All vehicles are driven by our Drivers. We do not offer self-drive rentals.

3. Booking and Confirmation

3.1 A booking is confirmed only when you receive a Booking Confirmation from us.

3.2 You must give accurate details: name, mobile number, pickup and drop address, date and time, and flight number for airport trips.

3.3 Vehicle availability is subject to confirmation. We may substitute a vehicle of the same or higher category if needed.

3.4 We may decline or cancel a booking if it cannot be fulfilled, in which case any advance paid is refunded in full within [7–10] working days.

4. Fares and Payment

4.1 Fares are shown at the time of booking and stated in the Booking Confirmation.

4.2 Unless stated otherwise, the fare includes [fuel, driver charges, GST]. It excludes [toll taxes, parking charges, state entry/interstate permit charges, and night charges], which are payable as per actuals or as stated in the Booking Confirmation.

4.3 An advance of [__%] may be required to confirm a booking. The balance is payable to the Driver or online at the end of the Trip, as agreed.

4.4 Extra charges apply for:

• Extra kilometres beyond the package: ₹[__] per km
• Extra waiting time: ₹[__] per hour
• Night driving (between [10 PM and 6 AM]): ₹[__]
• Additional stops or route changes requested during the Trip

4.5 All payments are in Indian Rupees, and GST is charged as per Applicable Law.

5. Airport Pickup and Drop

5.1 For airport pickups, the Driver tracks your flight. If your flight is delayed, we will adjust the pickup time at no extra charge.

5.2 After landing, [60] minutes of free waiting is included. Beyond that, waiting charges of ₹[__] per hour apply.

5.3 Please share your flight number and an active mobile number so the Driver can reach you.

5.4 Airport parking, entry or terminal charges are payable by the Customer as per actuals.

6. Cancellation and Refund Policy

6.1 You may cancel through the Website, by phone, WhatsApp or email.

6.2 Cancellation charges (please set to match your policy):

• More than [24] hours before pickup: [full refund / ₹__ processing fee]
• Between [12–24] hours before pickup: [__% of the fare]
• Less than [12] hours before pickup: [__% of the fare]
• No-show (Customer not available at pickup, with no intimation, after [30] minutes of waiting): [full fare / advance forfeited]

6.3 Refunds will be made to the original payment method within [7–10] working days.

6.4 If we cancel because of vehicle unavailability or other reasons within our control, you will receive a full refund of the amount paid.

7. Customer Responsibilities

You agree that:

• You will behave respectfully toward the Driver and other passengers.
• You will not carry illegal, contraband, hazardous, flammable or prohibited items.
• You will not smoke, consume alcohol or drugs, or allow others to do so inside the Vehicle.
• You will not exceed the permitted number of passengers (as per the vehicle’s registered seating capacity).
• You will not carry pets without our prior approval.
• You will not ask the Driver to break traffic rules, exceed speed limits or drive unsafely.
• You will not damage, dirty or tamper with the Vehicle. Cleaning charges of ₹[__] and damage charges at actual repair cost apply where this occurs.
• You are responsible for your own luggage and belongings.

8. Driver and Vehicle Standards

8.1 All Drivers hold valid driving licences and commercial permits as required by Applicable Law.

8.2 All Vehicles are commercially registered, insured and maintained in roadworthy condition.

8.3 Drivers may refuse or end a Trip if the Customer behaves in an abusive, unsafe or illegal manner. In such cases, the fare for the distance covered remains payable.

8.4 Drivers are required to follow speed limits and traffic laws. Route choice is at the Driver’s discretion for safety and efficiency unless you request a specific route.

9. Delays and Travel Time

9.1 The Delhi–Jaipur journey normally takes around [5–6] hours, but actual time depends on traffic, weather, road work, tolls and other factors.

9.2 We are not liable for delays caused by traffic, accidents, road closures, weather, protests, police checks or other circumstances beyond our control.

9.3 You should plan sufficient buffer time, especially for flights, trains and fixed appointments.

10. Vehicle Breakdown and Replacement

If a Vehicle breaks down during the Trip, we will arrange a replacement vehicle as soon as reasonably possible, or refund the fare for the unfinished part of the journey.

11. Liability

11.1 Our vehicles carry insurance as required by Applicable Law. Passenger claims are subject to the terms of the insurance policy.

11.2 We are not liable for loss of, or damage to, luggage or personal belongings left in the Vehicle.

11.3 We are not liable for indirect or consequential losses, such as missed flights, trains, meetings or events, arising from delays.

11.4 Nothing in these Terms limits liability that cannot be limited under Applicable Law.

11.5 You are liable for any damage to the Vehicle caused by you or your co-passengers through misuse, negligence or wilful acts.

12. Lost Items

If you leave an item in the Vehicle, contact us on [Helpline Number] as soon as possible. We will try to help retrieve it, but we are not responsible for items that cannot be found. Courier or return charges, if any, will be borne by the Customer.

13. Traffic Violations, Tolls and Taxes

Tolls, state entry/interstate permit charges and parking fees are charged as per actuals, unless the Booking Confirmation says they are included. Fines caused by a Customer’s request or conduct are payable by the Customer.

14. Privacy and Sharing of Information

14.1 We collect your name, contact details and trip details to provide the service.

14.2 We may share necessary details with the assigned Driver for pickup coordination.

14.3 We may disclose information to government or law enforcement authorities where required by law or to prevent fraud, or to protect safety, rights or property.

14.4 We do not sell your personal information to third parties.

15. Force Majeure

Neither party is liable for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, epidemics, strikes, government restrictions, road closures, riots, war or acts of God. Non-payment of amounts due is not a force majeure event.

16. Changes to the Service and Terms

We may update these Terms from time to time. The updated version applies from the date it is posted on the Website. Bookings already confirmed remain governed by the Terms in force at the time of booking.

17. Dispute Resolution and Governing Law

17.1 We will try to resolve any dispute amicably through discussion.

17.2 If unresolved within [15] days, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The venue shall be [New Delhi] and the language English.

17.3 These Terms are governed by the laws of India, and the courts at [New Delhi] shall have exclusive jurisdiction.

17.4 If any provision is held invalid, the remaining provisions continue in full force.

18. Contact Us

Rentifyr Technologies LLP
Helpline: +91 9518176089
Email: [email protected]
Website: https://delhijaipurtaxi.com/
Address: 350/5, Dayal Park, Block RZ, Sagarpur West, New Delhi, Delhi, 110046